Delivery Policy

At QAWAYA, we are dedicated to enhancing your shopping experience by providing convenient and reliable delivery services. Our delivery policy outlines the various options available to you for both domestic and international orders. Please take a moment to review this information to ensure a smooth and informed shopping process.

Free Delivery Across the UK:

We are pleased to offer free standard delivery for all orders within the United Kingdom. This means you can enjoy our diverse range of products without any additional shipping charges. Our trusted delivery partners ensure that your order is carefully handled and promptly delivered to your doorstep within the specified timeframe.

Next Day Delivery for UK Orders Over £100:

As a gesture of appreciation for your loyalty, we offer complimentary next day delivery for all orders within the UK that total £100 or more. This exclusive service allows you to receive your desired items swiftly and conveniently. Simply ensure that your cart meets the minimum spend requirement, and you'll automatically qualify for this expedited delivery option.

International Deliveries:

For our cherished customers outside of the UK, we provide international shipping services. The delivery cost for orders outside the UK will be calculated and presented during the checkout process, based on the destination and weight of the items in your cart. This transparent approach empowers you to make well-informed decisions before finalizing your purchase.

Delivery Timeframes:

Recognizing the significance of timely deliveries, we are committed to dispatching and delivering your orders within the following timeframes:

Within the UK (Standard Delivery):

Your order will typically reach you within 3 to 5 business days from the date of dispatch. Kindly note that delivery times may vary based on your location and unforeseen circumstances.

Within the UK (Next Day Delivery for Orders Over £100):

Orders meeting the minimum spend requirement will be delivered the next business day after dispatch. This expedited service ensures you receive your items promptly and efficiently.

International Deliveries:

The delivery times for international orders vary depending on the destination country. An estimated delivery timeframe will be provided during the checkout process, considering the shipping method and destination.

Order Processing:

Upon placing your order and confirming payment, our team will diligently process and package your chosen items. You will receive an email notification containing tracking information once your order has been dispatched. This facilitates easy monitoring of your delivery's progress and anticipated arrival.

Address Accuracy:

To guarantee successful delivery, please ensure that you provide accurate and complete shipping details when placing your order. QAWAYA will not be held liable for any delays or delivery issues stemming from inaccurate or incomplete address information.

Customs and Duties:

For international orders, please be aware that customs duties, taxes, and fees may be applicable based on your country's regulations. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Tracking Your Order:

Utilize the tracking information provided in the email notification to monitor your order's status. If you have inquiries or concerns regarding your delivery, our dedicated customer support team is readily available to assist you.

At QAWAYA, we place a strong emphasis on customer satisfaction and strive to deliver your orders efficiently and reliably. Your trust in us is greatly valued, and we eagerly anticipate the opportunity to serve you with the highest level of service.

Should you require further clarification or assistance, please do not hesitate to reach out to our customer support team.

Thank you for selecting QAWAYA.