Returns & Exchanges

We at QAWAYA are committed to providing our customers with a seamless online shopping experience. We understand that sometimes a product may not meet your expectations or requirements. Therefore, we offer a 30-days, no-obligation returns policy by mail to ensure your satisfaction.


30 Days No-Obligation Returns Policy

Please carefully read and understand the following terms and conditions:

  1. Eligibility:

    • This returns policy is applicable to all products purchased through our online store.
    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
    • Some exclusions may apply, such as perishable goods, personalized items, or items marked as non-returnable. These exclusions will be clearly stated on the product page.

  2. Initiation of Return:

    • If you wish to return an item, please contact our customer support team within 30 days from the date of delivery. You can start a return via our Return Request Form.
    • Provide your order number, a detailed description of why you wish to return, and the reason for the return. This information will assist us in processing your return quickly and efficiently.
    • Our system will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

  3. Return Shipping:

    1. After receiving your RMA number, securely package the item to be returned, including all accessories, manuals, and any promotional items that were included with the original purchase.
    2. You are responsible for the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item. In such cases, we will provide you with a prepaid shipping label.
    3. We recommend using a traceable shipping method and purchasing shipping insurance to safeguard against loss or damage during transit.

  4. Refund Process:

    • Once we receive the returned item and verify its condition, we will initiate the refund process.
    • Refunds will be issued in the original form of payment used during the purchase.
    • Please note that it may take several business days for the refund to reflect in your account, depending on your bank or credit card provider.

  5. Exchanges:

    • If you wish to exchange an item for a different size, color, or model, please indicate this when contacting our customer support team.
    • Exchanges are subject to availability. If the requested item is not available, we will process it as a return and issue a refund according to the refund process mentioned above.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide a prepaid return shipping label, depending on the circumstances.

  7. Non-Compliance:

    • Any returns received without a valid RMA number or not meeting the eligibility criteria may be subject to delays in processing or denial of the return.

  8. Policy Changes:

    • We reserve the right to modify or amend this returns policy at any time. Any changes will be effective immediately upon posting on our website.

Please feel free to reach out to our customer support team if you have any further questions or concerns regarding our returns policy. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing QAWAYA. We appreciate your trust in our products and services.

 

Returns should be mailed to:

3 Deneside Mount

Bradford

BD5 9QF

United Kingdom

 

Once we receive your return, please allow up to 3 business days for processing.

All refunds will be issued in the original form of payment. It can take up to an additional 3 to 5 business days for funds to be credited to your account.